With all handmade products, natural variations will occur between garments and within yarn dyes. This is what gives each garment their unique character. Please be aware colours will differ online between different screens and resolutions.
Ready Made item: Can be sent on the next business day.
Large Custom Orders: Will depend on the size and intricacy of item to be made. We will be in touch with you to discuss the time frame.
Knit Beanie one off orders: Can usually be made within a couple of days.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 5 business days for delivery domestically, or 3 weeks internationally.
Please contact us for a quote for international orders.
A full refund will be provided to any goods returned to the studio, unworn and within 30 days. Shipping expenses, in both directions, are not refundable.
If the goods you receive are faulty, we will replace those goods if they are returned to the studio within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you have contacted us through the website or opted in to our newsletter. You are able to unsubscribe from these at any time using the unsubscribe link at the bottom of the newsletters.
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Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway, using secure encryption. Our website's data is protected with a SSL certificate.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org, or 0212075035.